Richard Brown
111 Wittenham Way, Chingford, London
E4 6JP
07365295712
richardbrown978@gmail.com

Profile

I am an outgoing active person with lots of drive to achieve my personal and professional goals to the highest standards. I have always been very punctual, polite and persistent in any responsibility I have and always strive to make myself better at what I do. Being mentally and physically active has always benefited me in my endeavors and I hope to continue to aim higher and strive to achieve my goals. I hope the experience I have gained is something I can bring to any new career that I may pursue.

Experience

Toby Carvery Pub and Restaurant
Buckhurst Hill, Essex
Bar Staff/Team Leader
October 2010 – May 2011
In this job I was required to serve customers with food and drink orders in a faced paced environment. Duties included customer service, cash handling, responsibility of my own till, stock checks, refilling fridges and drinks, cleaning duties, cashing up, managing staff and staff rotas and general running of the restaurant area.

Toolstation
Bow, London
Customer service assistant/Team Leader/Keyholder/Supervisor/Duty Manager
June 2011 – June 2013
I started off as a part time customer service assistant in a smaller store in Enfield. I was then promoted to full time Keyholder/Team Leader after five months in a much busier store in Bow next to the Olympic site. After a year of service I was promoted to store supervisor / duty manager for the remainder of my time here. The job involved serving customers, cash handling, till responsibilities, stock management principles, banking duties, delivery management, booking in deliveries, personal login to main store computer for stock and staff management, organizing staff rotas and telephone communications with manufacturers.

Screwfix Direct Ltd
Woodford Green, Greater London
Store Supervisor/Duty Manager
June 2013 – January 2014
I started in the company already in a management position due to my previous experience. Whilst here I have undergone training courses, including health and safety awareness, first aid training, payroll training, stock control training, and systems training. All this came as a huge benefit in progressing in my current job role as I put my previous experience along with what I had learned on specially designed courses to make my knowledge much richer. In this role I was responsible for my own set of keys to the store for opening and closing, stock and cash management, cash handling, delivery management, staff supervision, team leading, organizing of staff rotas, operation of auditable paperwork and processes and customer service/communication. In this job role I had the opportunity to travel to various parts of the country to help prepare new stores for their grand openings. It involved managing teams of up to 40 or 50, allocating job roles and using teamwork to work towards a deadline.

Topps Tiles
Loughton, Essex
Customer sales advisor
January 2014 – June 2014
In this role I was required to use my communication skills to understand customer needs, advise customers on suitable products and identify and maximize sales opportunities as this was a commission based role. We give quotations to traders and are required to build strong relationships with our traders and regular customers to increase our average transaction value (ATV). I also do a lot of work in the warehouse side of things, lifting and moving heavy items of stock on and off wooden pallets and lorries ready to send off orders or receive deliveries and so this job requires me to be physically active. Finally, we are required to do stock checks, cleaning duties and cashing up and the end of the day. Please note this was only intended to be a temporary role, hence only being employed here for six months.

Ocado
Enfield, North London
Customer service delivery driver
July 2014 – May 2015
At Ocado I was a delivery driver making multi drop shopping deliveries to customers houses and businesses. In this role I was able to put my excellent knowledge of customer service experience and people skills to good use and build relationships with new and existing customers.

Reynolds Catering Supplies
Waltham Cross
HGV Multi Drop Driver
May 2015 – May 2016
I was employed by Reynolds as a multi drop driver and put through my HGV course as part of a work scheme created by the company. After gaining my Class 2 qualifications I was driving class 2 vehicles to make 20-30 drops per day to restaurant, schools and business in and around the M25 area. Some work also including long distance driving. I gained valuable knowledge of the road and of handling HGV vehicles and used my previous customer service experience to build relationships with customers.

C&S Motor Group/Metropolitan Police
Rainham, Essex
HGV HIAB Removal driver
In this role I was in charge of the removal of vehicles for the purposes of police investigation work, traffic accidents and repossession. This involved moving vehicles to a secure police pound for forensic examinations or to be stored until sold at auction. In this job I was trained in dealing with challenging situations and confrontations, the proper handling of seized goods and filling out of paperwork to an acceptable standard. As well as this I was able to use my previous customer service experience and people skills in challenging situations such as dealing with people who may become confrontational and co operating with police and other authorities to carry my job to the highest standard.

Wrens Kitchens
Hoddesdon, Hertfordshire
Delivery Driver
Working as part of a 2 man team my duties involve the delivery and collection of kitchens and other products. Driving a HGV vehicle I make between 3-15 drops per day to customers properties and company showrooms. It is a physically demanding role which requires lifting of kitchen goods and appliances, good knowledge of the UK roads and attention to detail.

Training
Full clean UK Driving Licence since 2009 with vehicle access to and from work.
First Aid trained by St. Johns Ambulance Service & British Red Cross effective from April 2013 (Expires April 2016)
SIA license/door supervisor level 2 certificate
Court Enforcement Agent certification – Hertford County Court

Education

Epping Forest College
2008 – 2010
Loughton
BNC Music
Grade: Music Diploma

Heathcote School
2003 – 2008
Chingford

GCSE English
Grade: C

GCSE Maths
Grade: C

GCSE Science
Grade: C

GCSE Music
Grade: C

GCSE Drama
Grade: C

College of Haringey, Enfield and North East London
2010 – 2011
Diploma in Bricklaying Level 1
Grade: Distinction

Epping Forest College
2011 – 2012
Diploma in Bricklaying Level 2
Grade: Merit