Danny Sutherland
Transport Shift Manager (Trunking) – Hermes
Benwick, Cambridge, UK
07450 344898

I am a highly motivated Commercial Transport Manager, with over 21 years’ experience in the field and a
proven track record of achievement in delivering a first class transport and distribution function that meets all internal service level standards and client expectations and requirements.
With strengths in business analysis, staff performance and cost and resource management, I am able to identify and implement improvements to systems and procedures with demonstrable business benefits and savings. Recognized for my first-rate interpersonal and communication skills, I am able to work collaboratively with all stakeholders, building and maintaining productive relationships.
Additionally, I am experienced in problem solving and negotiation, able to manage client expectations and broker customer focused outcomes. I am a capable project manager, task-driven and able to deliver business solutions within budget and to deadline in a challenging working environment. I have proven people management and development skills, supervising work objectives, performance and output and ensuring work based compliance with all statutory industry legislation and corporate standards.
I am now seeking a new and challenging role that will enable me to consolidate and further develop my
professional skills and abilities.

WORK EXPERIENCE

Transport Shift Manager (Trunking)
Hermes – Nuneaton, UK
2014-04 – Present
• Responsibility for the day to day management and logistics of a transport and distribution operation,
ensuring the provision of excellent standards of customer service, fleet efficiency and co-ordination and staff performance:
• Monitor and manage manning levels to cover each shift dependent upon forecast volumes and client adhoc
requests over three shifts /24hrs.
• Liaise with new clients to ensure that both their and our expectations match.
• Check and amend established routes to take account of traffic conditions and liaise with depot managers to advise and discuss these changes.
• Ensure that both drivers and supervisory staff comply with all aspects of tachograph legislation,
• Ensure own staff achieve all aspects of performance standards through direct coaching, taking disciplinary action if necessary, to ensure those standards are maintained.
• Conduct group and one to one staff briefings.
• Complete, monitor and escalate all accident reports to both internal colleagues and external contractors, complete any investigations, and implement any findings
• Generate and distribute at agreed intervals management reports and key performance indicators.

Transport Manager (Trunking)
Hermes – Warrington, UK
2010-03 – 2014-04
Responsibility for the day to day management and logistics of a transport and distribution operation,
ensuring the provision of excellent standards of customer service, fleet efficiency and co-ordination and staff performance:
• Responsibility for personnel management and training of three Supervisors, four Team Leaders, six subcontractors and 74 – 140 C + E drivers, including induction and performance management.
• Ensuring the effective co-ordination of deliveries and collections to 24 depots across the entire business to achieve all the planned and ad-hoc collections requirements within specified time frames and budget costs.
• Assisting the fleet manager in the development of the company’s transport strategy, designing and
implementing systems to ensure increased profitability, brand awareness and business development.
• Analysing, preparing and reporting on daily, weekly and monthly KPIs.
• Developing and maintaining strong client relationships, proactively identifying business opportunities.
• Maintaining the relationship with third party hauliers to ensure they operate within agreed service level standards.
• Ensuring compliance with corporate policies and all external regulation, such as Health and Safety.
• Managing the servicing, repair and testing of the vehicle fleet in line with external legislation and corporate procedures.

Trunking Supervisor
Hermes – Nuneaton, UK
09-08 – 2010-03
Responsible for the team leader and over 30 C + E drivers and two shunter drivers; scheduled demand for
deliveries in order to achieve optimum productivity of the vehicle and driver resources available on a daily basis:
• Set up and maintained routes to all depots and clients.
• Planned and implemented peak period trunking schedules.
• Set up the digital tachograph down load procedures.
• Set up and maintained the driver’s analogy tachograph files.
• Recommended and implemented changes to the shift patterns.

Trunking Supervisor (Nights)
Hermes – Peterborough, UK
2006-10 – 2009-08
Responsible for the team leader and 25 C + E drivers, two shunter drivers and the admin clerk; responsible for ensuring that all transport operations ran effectively and that any issues were communicated to the Transport Manager:
• Responsible for personnel management; briefed employees and maintained engagement during a period of
company redundancies.
• Management and analysis of analogy tachographs files ensuring driver compliance.
• Analysis of productivity performance by vehicle and driver.
• Organised vehicle substitution whenever required.
• Maintained a daily log of relevant work statistics.
• Allocated drivers to trips.

Depot Operations Supervisor
Hermes – Peterborough, UK
1996-01 – 2006-10
Responsible for operational logistics and the supervision of all warehouse operations staff and 20 drivers; monitored and audited stock, supervised all booking procedures, controlled all inbound and outbound deliveries to ensure all deliveries were made by the most efficient means to client requirements and satisfaction. Planned and implemented a number of key projects including:
• The distribution of the depot catalogue to over 250 couriers, involving five different catalogues.
• The Next retail sale for the Peterborough area, involving all collection and delivery logistics to 16 Next stores.
• Controlled the two main delivery departments for Speedlink Peterborough, delivering to the East Anglia region a mixture of white goods and large items of furniture.

ADDITIONAL INFORMATION

KEY SKILLS & EXPERTISE
◦ Excellent interpersonal and customer service skills, able to build and maintain productive relationships with customers, colleagues and all third party suppliers
◦ Strong team working and people management skills, able to support and motivate others to deliver objectives
◦ Problem solving skills, uses commercial awareness and industry specific expertise to deliver successful
outcomes
◦ Knowledge and experience of transport haulage practices and procedures to ensure corporate compliance
with all external statutory requirements
◦ Strong IT skills, including knowledge of Microsoft packages
◦ Excellent negotiation skills, able to broker positive solutions
◦ Target-driven with project management and organisational skills, able to prioritize and deliver within budget and to deadline in a challenging environment
◦ Attention to detail and research skills, able to monitor and analyse key data and produce timely reporting
◦ Focused on business development and improvement, reviews and implements systems to maximize resources and efficiency
◦ Committed to professional development