Darren Eastwood
External Transport Manager/Consultant
Epsom KT19
07825881099
Willing to relocate: Anywhere

WORK EXPERIENCE

External transport manager/Consultant
Self employed with own company. – 2017-02 – Present
Working self employed as a external transport manager.
I can improve any transport business to suit the needs of the busnieess and find the write solution for a most cost effective and smooth running for a operator.
I have had experence in improving operating who have not been able to to keep a clean record. The introduction of FORS in several business and organised FORS audits with a 100% pass rate first
time.
I am willing to offer training for drivers and staff. I have excellent excel skiils and can make systems more efficient.

Transport Manager & CPC Holder
Viridor Waste Management – Iver – 2016-06 – Present
After a renewed 5+2 year contract with Thames Water, I currently manage a a large team of drivers, 8 machine operatives and a transport team.
• Fully responsible for all fleet compliance and movements within 3 traffic areas.
• Management of an older fleet which are due to be replaced by a new fleet of 46 New Renault 8×4 tipper, drawbar, RORO combination and 20 plant machines.
• Trutac management usage and tachograph infringement interviewing KPI performance.
• Day to day managing over driver’s performance and improving fleet utilisation.
• Dealing with sub contractors and assessing daily delivery performance to match SLA, s
• Building internal/external relationships with drivers and getting hands dirty.
• Maintenance 6 week PMI planning and service requirement dealt with external maintenance agreements in all locations regarding MOT, LOLER, under body inspections.
• Improved and managed a fully robust defect reporting system and recording defects.
• Holding monthly and weekly meeting to embrace engagement.
• Created files for FORS approval to meet demands of the contract.
• Successfully introduced FORS Bronze Accreditation receiving a 100% audit score.
• Contributed with BSI audit which was renewed successfully.
• Introducing a newer fleet which will fully comply with legislation and road worthines.
• Contributing to a restructure and developing roles to meet future plans and BMS.
• Holidays and sickness /absence control by recording RTW and welfare interviews on time.
• Disciplinary and investigation protocol to deliver a consistent work force.
• Working within a budgetary environment and recording any required KPI to head of fleet.

International External Transport Manager
Transcars LTD – East Tilbury, Essex, UK – 2015-07 – 2016-03
To organise all transport maintenance and repair of 22 vehicles plus 8 x 3.5 ton recovery vehicles.
• Introduction of a robust transport system to improve all record keeping and maintenance.
• Regularly holding driver meetings and using scoring system to review all drivers.
• Controlling all defect reports, service reports to ensure all vehicles are safe and compliant.
• Improving Red operator OCRS score from previous failure by past drivers and transport requirements.
Achieved orange
• Applied for a variation of licence to secure a additional yard and premises and aid in infrastructural change with smooth transition in a small and operational window.
• Built and formulated a new log system to track invoices, reflecting standing, running actual costs and continuing improvement of fuel efficiencies.
• Controlling fuel usage and effectively reducing costs by comparative assessments.
• Tyre management of monthly inspections and record of tread depth to ensure legal compliance.
• Recording and inputting all data regarding logs, transport and defects.
• Successfully setting up of all transport accounts to service all vehicles from tyre companies, fuel companies and hydraulic hose replacements, electrical and mechanical services.
• Present all costs, vehicle compliance and transport systems to the director, weekly
• Managing all drivers by 6 month licence check and training, working time directive checking and tachographs analysing loading all hours.
• Supporting all drivers, am or pm with random checking day or night.
• Managing all drivers’ infringements and file noting. Given extra training and an excellent understanding of disciplinary and man manage drivers to give a consistent level of performance.
• Attended DVSA seminar to keep up to date with any changes in transport law or legislation.
• Owning a problem with a calm and professional attitude in any situation, constantly looking after drivers with a “first point of contact” system.
• Filing all paperwork, invoices into maintenance vehicle folders plus updating driver’s record keeping and the use of both analogue and digital downloads.
• Downloading all data from vehicles head units and uploading for analyst.
• Holding one to ones weekly meetings and proactively calling drivers daily to support.
• The use of tracking and breakdown assistance when roadside recovery. Speaking with all recovery companies assisting drivers with the headache of loss in work, time and money.

Operation Manager/Transport Manager/ Acting SVC Depot manager
– 2014-11 – 2015-07
Managing the effective execution of all planned schedules for the site within agreed service levels.
• To ensure national and local KPI’s are achieved and corrective action is taken in a timely manner where required.
• Managing all transport activities within agreed budgets effectively managing costs
• Ensuring the legal responsibilities relating to the Operating Licence are adhered to and appropriate action is taken to ensure high standards are maintained.
• Responsible for Health and Safety for the site, managing any issues through to correction.
• Managing a transport team on a daily basis ensuring absence, performance and other issues are managed professionally by the transport management team, taking responsibility for cases of a
serious nature and/or appeals.
• Effectively manage supplier relationships in line with business standards
• Managing contractor negotiations ensuring they remain cost effective Maintain a relationships with internal and external stakeholders
• Managing a strong and effective working relationship with the trade union through communication and negotiation.
• Held responsibility for Yard Management systems and processes ensuring they remain effective and are fully utilized and maintained.
• Effectively manage changes to transport activities during peak periods and special events.
Acting SVC Depot Manager in Absence or left the company circumstances 6 months
• Recently, Gatwick has changed SVC manager 2 times and on its third occasion. I have taken over the SVC responsibilities of the whole of Gatwick and Newhaven Depot.
• Managing profit and loss under a budget of 3.5 million with over 100 employee/contractors.
• SMART model platforms used to measure daily and weekly variances.
• Holding team and depot meetings by presentations and use of power point.
• Driving our focus to getting it “Right First Time”. Our ability to be the cheapest value for money parcel network.
• Setting daily goal and KPI’s learning from yesterday to staff, service provider, and owner driver contractors.
• Service agreement parcel rate and tour planning for peak/ off peak times.
• Regional meeting attendance for reviews, finance, regional director and other regional depots.
O licence Holder up to 10 units 5 trailers at Gatwick for Hub Distribution and responsible for18 & 7.5 ton fleet
• Updating scheduling WTD hours on Tachomaster.
• Downloading all units and uploading data to Tachomaster.
• Random daily check of all vehicles for roadworthiness.
• Ensuring a good effective 15 month defect system and reporting by the drivers to managers.
• File noting and infringement awareness to all drivers with training and handouts.
• Checking driver walk round checks are carried out every time they use our vehicle.
• Organising servicing to ALL vehicle and update maintenance folders to ensure a fully operating fleet.
• Chart organisation and the ability to book dates running a 24 hour operation.

Transport Operations Manager Erith
Self Employed – Erith, UK – 2009-10 – 2014-05
Successful in winning a new contract for S.D Distributions, on the largest site of Dixons Retail in the country by managing a team of 40 staff in the Epsom depot.
• Going out on the road to build company reputation and training new recruited staff 7 days a week.
• Ensuring that all targets and 100% of deliveries where made setting a bench mark for new recruits
• Growing the business and work load with new rental and insurances of 3.5 ton to 7.5 ton
• Applying for and assisting director with new operator’s license advertising within local newspaper
• Proactively setting up, training new recruits to anticipate growth and new business
• Negotiating new prices on 7.5 ton daily rate with General manager of Dixons Retail signing contract to agree to all rates
• Building a new wage system using excel to work out all bonuses and rates of pay for staff that all site useand integrate into monthly payroll
• Invoicing and payroll
• Analyzing Profit/losses and reserving capital
• Setting up KPI’s illustrating percentage performance on all indicators
• To meet staff on a daily basis to discuss their deliveries and routes
• Holding meetings with staff members Site managers and directors
• Promoting staff to assistant manager where they have succeeded to managers currently.
• Self-motivating to arrive early morning at 4am to drive a workforce
• To lead a team of staff contracted by Dixon Retail (Knowhow) on behalf of S.D Distributions LTD.
• Tachograph downloads and uploads through tachomaster from Driver cards and vehicle units weekly/ fortnightly
• Infringement control and training on Drivers awareness of operational compliance monthly
• Ensure that all customer complaints were logged and dealt with. Calling all customers to sort out any driveror delivery problems
• Plan home visits with any damaged customers properties and negotiate refund or compensation/good willgestures.

• Discipline and retraining under performers to meet company targets.
• 6 weekly Scheduling Fleet Vehicles for post maintenance checks, MOT and Lolar checks and inspections
• To prepare routes and collaborate costing’s from potential daily earnings
• Record all data and analyzing daily performances for staff
• Staffing and improvement plan management including all HR guidelines
• Recruiting all staff in peak and depleting when necessary off peak
• Using proven defect system with 15 months of records keeping up to date
• Booking in all vehicles for repair self-fixing mirrors with the ability to fix some vehicle parts
• Random spot checks at gate recording and following through drivers assessments with an improvementchart.
• S.D. Distributions offered for my own personal company ( ETS Network LTD) to take over contract
• Acquired own waste license to operate with Bank account.
• Permission to park letter from Dixon Retail Head office to start up new franchise taking over existing contract of S. D Distribution’s LTD and staff
• Applying for operator license with funds for financial standing from saving

Customer Services Manager
The Richmond Group – 2008-01 – 2009-10
Operating a telephone Customer service center
• Improvements and self-appraisals held monthly
• Target driven and daily and team goals
• Reporting to Directors with monthly reviews
• Updating rotas and supporting customer calls
• Dealing with customer managers complaints
• Recruitment and advertising with group interviewing
• Running a competitive department of 30 staff motivating them to achieve customer service targets
• Sending report to payroll of staff hours weekly

Assistant Manager
S.D Distributions LTD – 2000-09 – 2008-01
Started out as a 7.5 ton driver in year 2000 delivering and installing white goods to customers in the Southampton depot moved to Bournemouth and worked for Richmond Group for 2 years with some
travelling in between.
• Moving to Epsom in 2008 as assistant manager improving depot and workforce targets
• Saturating workforce and recruiting
• Inputting new KPI reporting to site manager and director
• Assessing staff every morning checking lorries for road worthiness
• Developing new wage system and performance system to show all KPI through spread sheet andPowerPoint.
• Training current staff leadership skills and ownership
• Increased workforce to 45 staff with 17 vans (3.5 and 7.5 ton) on the road daily 7 days a week
• Win a new contract and site with area managers and directors of Dixons Retail
• Sending reports of profit and loss spreadsheet against budgets and targets to director monthly.

Apprenticeship
– 1992 – 1993

EDUCATION

GCSE in English, Maths, French
Broughton High School – Preston, UK
1986-09 – 1991-05

CERTIFICATIONS/LICENSES

international cpc

ADDITIONAL INFORMATION

Skills

International CPC Holder Road Haulage HGV L3
• Proven knowledge of Operator Licensing and Variations.
• Successful in improving large teams to produce an increase in performance and profits.
• Spreadsheet building with Excel using formulas and good use of word and PowerPoint.
• Management and leadership skills in a corporate manner
• High customer service level and the ability to retain any customer within any company complaints procedures.
• Improve and increase workforce and adapt to any situations.
• Self-motivated.
• Change management.
• Excellent customer service skills with proven track record.
• Great sense of humour to keep people smiling and thinking outside of the box.
• Contract liaison and implementing additional sites to meet expectations.
• First Aid trained.
• DCPC Drivers Card Obtained.
• FORS Practitioner trained at Bronze, Silver and Gold levels.
• HGV C1+E (7.5 tons) Digital card.
• Grade 6 in the Pianoforte examined by The Royal Schools of Music.
• Ex Semi Pro Footballer.