Curriculum Vitae

John Blake
4 Bute Crescent
Dalnottar Park
Old Kilpatrick
G60 5AW
01389 518453
Date of Birth : 23/09/1971
Nationality : British
Marital Status : Married
Driving Licence : Full UK, PCV/LGV
Health : Excellent

Personal statement

An individual whose objective is to make a real contribution to the success of a business whilst simultaneously fulfilling as much personal potential as possible. A facilitator who believes
success comes from the strength of effective individuals, teams and teamwork. Primary attributes include well-developed communication, negotiation, influencing and interpersonal skills. A team
builder and leader who motivates and develops others to achieve improvements. Enthusiasm, strategic thinking and dedication, together with a flexible and problem solving approach to work are key
skills. These qualities, supported with significant experience gained working in a very competitive environment all combine in a results-driven person who produces excellent outcomes.

Achievements and Key Skills

•SPT: successfully leading on all aspects of Operational Planning for the Subway suspension, July 2016.
•SPT: successful development and introduction of new policies in line with the equality act 2010.
•SPT: development and introduction of bus station policies and procedures.
•SPT: management of Subway modernisation programmes including contribution to new rolling stock.
•SPT: management of building projects at various bus station facilities.
•NATA: initiated company structural change, managed new technological changes, strategy and personnel.
•NATA: identified potential business streams, development and winning of contracts adding significantly to the profitability of the business, thus increasing the turnover and making the
organisation self -sustaining.
•NATA: developed a number of good business relationships with key personnel in the industry, both customers and in procurement.
•NATA: identified the management potential in junior members of staff and encouraged them to gain management qualifications.

Key Skills: Communication, interpersonal, numerical, analytical, problem solving, team work, leadership, operational management/ service delivery, financial management.

Professional memberships
Chartered Institute of Logistics and Transport, 2010 to present, grade: Chartered Fellow.

Employment History

2012 – present Strathclyde Partnership for Transport (SPT)
2017 – present Bus Operations & Security Manager

•Ensuring service delivery which is designed to foster service usage growth and improve the customer experience through availability, reliability, safety and security.
•Management of all bus station facilities and travel centre resources (budgets, people and assets), including development of budgets and manpower plans consistent with SPT’s corporate position.
•Develop new innovative and cost effective ways of meeting operational requirements within all bus stations.
•Management of all procurement and purchasing activities in relation to bus stations.
•Management of all relevant budgets.
•Management of all fleet vehicles including maintenance, procurement and renewal/ replacement.
•Manage, motivate and develop diverse groups of staff through adherence to and implementation of SPT policies to ensure effective contribution to departmental and organisational objectives. Focus
developing flexible and adaptable staff capable of working across all bus operations functions.
•Responsible for change management, restructuring of department andconsultations.
•Lead responsible for operational management activities of transport/ logistics
services for the local transport authority.

2016 – 2017 Senior Operations Officer, Bus Operations
2015 – 2016 Senior Operations Officer, Subway Operations (Secondment)

•To lead on the Operational Planning for the Subway suspension in July 2016.
•Responsible for Bus/ Subway joint operations, ticketing, rostering of management and supervisory cover, contracted security/ BTP, fares/ charging structure, Subway suspension budget/ financial
management, remedial works including infrastructure improvements and cleaning programmes, communications/ marketing strategy, contingency planning and rail vehicle maintenance planning.
•Managing day to day activities of the Subway Operations Department, responsibility for all Rail service delivery functions.
•Developing policies, procedures, service plans and budgets within departmental and corporate plans.
•To assume the lead role in all aspects of Subway station modernisation.
•Nominated individual for rail security by DfT.
•Management of 200 personnel.
•Management of all Subway operations contracts.

2012 – 2015 Senior Operations Officer, Bus Operations

Previous role:
•Managing day to day activities of the Operations Department and 100 personnel.
•Providing flexible management support to all areas of Bus/ Subway Operations.
•To assist the Operations and Security function in managing Service Delivery which includes all Subway stations, bus stations, travel centres, travel points and SPT’s Service Delivery function for
Bus/ Subway.
•Manage the development of policies, procedures, service plans and budgets within departmental and corporate plans and financial budgets.
•Manage all aspects of rostering, time and attendance, cash handling, wages, line and front facing staff, system control and other areas required to deliver service to desired standards.
•Provide statistical information on all aspects of the business and in conjunction with other stakeholders participate in the development of a robust performance management and reporting system
and report on a regular basis.
•Provide a robust planning calendar whilst co-ordinating and liaising with external agencies. Co-ordinating emergency planning and business continuity activities.
•Participating in the development and implementation of strategies to further enhance the performance of Bus/ Subway Operations as a customer focused, operations led department. Ensuring
compliance with relevant legislation.
•Management of all subordinate staff and participate in disciplinary/ appeals and grievance procedures taking appropriate action as required.
•Assist in the identification and organisation of staff training in order to maintain capability and competence.
•To manage, motivate and develop diverse groups of staff associated with service delivery, through adherence to and implementation of Regional Transport Partnership policies.
•Ensure efficiency, fairness and professional development in order to effectively contribute to departmental and organisational objectives.
•Identify recruitment needs and ensure sufficient flexibility in staff capabilities to develop robust and efficient succession planning within the department.
•Participate in stakeholder liaison and delivery of major projects with particular emphasis on maintaining service delivery.
•Nominated Transport Manager for Operators Licence, management of all fleet vehicles including maintenance, procurement, renewal/ replacement.

2003 – 2012 NORTH AREA TRANSPORT ASSOCIATION
2004 – 2012 Director & General Manager
2004 – 2004 General Manager
2003 – 2004 Transport Co-ordinator

Previous role:
•Management and motivation of staff to deliver the objectives of the business.
•Joint responsibility for the strategic direction of the organisation, working closely with the Board of Directors.
•To lead and encourage on the delivery of the highest level of customer service in order to maximise business and build customer loyalty and retention.
•Leading on business development, providing presentations to purchasers and potential service users.
•Responsible for maintaining and managing effective networks with partners and supporters from the voluntary, public and private sectors.
•Lead on the formulation and implementation of all new policies and oversee the updated documents to comply with legislation.
•Presentation of reports to the Board on operational, developmental and financial aspects of the company.
•Responsible to the Chairman and Board of Directors for the financial health of the organisation including the budget and to also make cost savings on expenditure where possible.
•Ensure the continuity of service provision in line with legislation.
•Responsible for the management of human resources of the organisation i.e. recruitment, contracts, working arrangements, discipline.
•Provision of leadership/ development to the senior management team and for appraising the staff.
•Procurement of all materials i.e. vehicles, and other materials in line with the best value policy.
•Duty of care responsibility, health and safety – responsibility for policy and risk.
•Responsibility for the role as Transport Manager and for management of all fleet vehicles including maintenance, renewal and replacement.
•Managing change.

1996 – 2003 FIRST GLASGOW
2003 – 2003 Assistant Depot Operations Manager
2002 – 2003 Traffic Officer/Radio Controller
2000 – 2002 Service Supervisor/ Route Manager
1996 – 2000 Driving Instructor
1996 – 1996 Allocations Administrator

Previous role – Assistant Depot Operations Manager
•Ensuring service delivery which is designed to foster service usage growth and improve the customer experience through availability, reliability, safety and security.
•Management of all bus station facilities and travel centre resources (budgets, people and assets), including development of budgets and manpower plans consistent with SPT’s corporate position.
•Develop new innovative and cost effective ways of meeting operational requirements within all bus stations.
•Management of all procurement and purchasing activities in relation to bus stations.
•Management of all relevant budgets.
•Management of all fleet vehicles including maintenance, procurement and renewal/ replacement.

1990 – 1996 KELVIN CENTRAL BUSES
1993 – 1996 Depot Controller
1990 – 1993 PCV Driver

1988 – 1990 EM McKenzie
Apprentice Electrician

Computer skills

Competent user of Microsoft office products including Word, Excel, PowerPoint, Outlook email and the Internet. Conversant with Sage accounting and other IT systems/ vehicle scheduling software and
maintenance packages.

Training

SVQ Level 5 Management
Certificate in Management (Modern Apprenticeship)
SVQ Level 3 Bus & Coach Driving Instruction
City & Guilds Passenger Carrying/Vehicle Driving Instruction
Bus & Coach Certificate for PCV Driving Instructors
NVQ Automotive Management and Development Certificate (TDLB units) –2000
REHIS Environmental Health & Safety Award – 2000
IOSH Managing Safely – 2004
IOSH Working Safely – 2004
ILM Introductory Certificate in Team Leading – 2004
NEBS Introductory Certificate in Management – 2000

Training cont.

ACAS Handling Discipline and Grievance – 2004
ACAS Discrimination & Disability – 2004
ACAS Managing absence at Work – 2004
OCR CPC – National Passenger Transport Operations – 2001
OCR CPC – Road Haulage Operations – 2000

Education

2007 – 2010 Glasgow Caledonian University
MBA Master of Business Administration

1987 – 1988 Clydebank College
NC Electrical Engineering

1983 – 1987 Clydebank High School
‘O’ Grade Art & Design, English, History, Physics
‘H’ Grade Art & Design, History

Interests

Lawn bowls and walking.

References

References are available on request.