Ali Murad
Birmingham
07713172741

WORK EXPERIENCE

Transport Manager
G4S – London
2016-06 – Present
Ensure strict compliance with all aspects of Operator’s licensing, including Drivers Hours, Working Time Directive and Vehicle Maintenance. Undertakes regular unofficial audits ensuring that no areas of non-compliance are left without appropriate mitigation steps. Ensure that all relevant legislative and Company procedures and standards are adhered to. Manage and monitor the departmental budget, ensuring tight cost control. To maintain a close working relationship with maintenance providers and branch teams to ensure defects are repaired in a timely manner and vehicle are maintained in a safe, fit and serviceable condition. Work with the branch general manager to improve the efficiency and effectiveness of the department and manage change where necessary. Carrying out coaching and training of drivers and crews in relation to Drivers Hours and Working Time Regulations compliance.

Section Manager CIT (Cash in Transit)
G4S – London
2015-11 – 2016-05
Monitoring service levels to adhere to all customer service level agreements. Ensure timely and accurate rostering of crews, allowing all resources to be managed cost effectively Ensure that all relevant legislative and company procedures and standards (Health and Safety, Security, ISO9002, Personnel, Finance, Transport) are adhered to. Contributes to the completion of annual branch budget and targeted weekly Key Performance Indicators (K.P.I.). Managing staff to maintain the highest level of customer care. Ensure that all operational crews are debriefed daily. All missed services to be investigated and reported accurately. All other trip issues to be recorded, investigated and actioned as appropriate. Ensure customer briefings and site surveys are completed as necessary. Ensure all team members are adequately trained for their job. Ensure all progress interviews and TDR are completed as necessary.

Operation Support Assistant
G4S – London
2013-12 – 2015-10
Maintain high level of customer care by monitoring service levels and ensuring that corrective action is taken as appropriate. Assist with staff training needs, ensuring that training complies with company policy and is monitored for effectiveness. Where appropriate deliver branch training. Assist transport manager and liaise with the fleet department to ensure vehicle reliability and good performance. Monitor telematics and the balanced scorecard data to analyze driver performance. Assist with security checks and issue control of operational equipment. Responsible for T card processes to ensure compliance with company guidelines. Health and safety administration- monitor staff and escort on site contractors to ensure adherence to health & safety regulations.

Telephone Interviewer
GFK Nop – London
2012-09 – 2013-11
Responsible for conducting market research surveys over the telephone using a computer aider telephone interviewing (CATI) and Dimension. Responsible for the quality control of the data produced by online projects, ensuring data validation is executed accurately and within scheduled timelines Dealing with cross-section of society on behalf of companies like HSBC, QVC TV Channel, Met Office and FSA (Financial Services Authority).

Customer Services Coordinator
G4S – London
2012-06 – 2012-09
PMO Support Team Member of G4S security operations for LOCOG (London Organizing Committee of the Olympic and Paraympic Games) Responsible for coordinating accommodation across various locations to facilitate the operational deployment of security staff, management and equipment. Travelling across various sites to ensure the smooth running of operations, managing the welfare of staff and to be health and safety conscious. Reporting to uniform supervisors at the UDCs (Uniform Distribution Centers) for effective and timely distribution of uniform and equipment to Olympic security staff.

Background Screening Analyst
Hireright (Powerchex) – London
2012-03 – 2012-05
Setup data into information processing systems. Interact with candidates in order to obtain missing information. Following up and chasing reference requests by telephone and/or email. Communicate with colleagues ensuring the Service Level Agreements are followed.

Telephone Interviewer
Ipsos MORI – London
2007-09 – 2012-02
Responsible for conducting market research surveys over the telephone using a computer programmed survey. Responsible for the quality control of the data produced by online projects, ensuring data validation is executed accurately and within scheduled timelines Dealing with cross-section of society on behalf of companies like BSKYB, CAPITAL ONE, O2, TFL, T-MOBILE and EDF energy.

EDUCATION

MBA in International Marketing & Strategic Management
Cardiff Metropolitan University – London
2012-09 – 2014-03

Bachelor of Arts in History & Political Science
University of Sargodha
2007-09 – 2010-09

A Level in Law, Business Administration and Urdu Language
University College Lahore
2004-09 – 2006-09

SKILLS

Critical thinking and problem solving skills., Strong Customer Interfacing skills., Good time management and multi-tasking skills., Fluent in English, Urdu, Hindi, and Punjabi language, Windows operating plat form 9X, XP, Vista, Windows 7 Microsoft Office Suite.

CERTIFICATIONS/LICENSES

Certificate of Professional Competence for Transport Manager (Road Haulage) International
2016-10 – Present
Certificate of Professional Competence for Transport Manager (Road Haulage) International

ADDITIONAL INFORMATION

Lean Management Trained on A3 Projects.
Qualified Work Place Trainer.
FTA short course for accident investigation.
Emergency First Aid at work Training.
SIA Badge Holder (Front Line).
SIA Cash non-operational licence.
Full UK Driving Licence.

REFERENCES Available upon request.