Front Office Application Support – Linux + Scripting

 
The Team
 
We are looking for an Application Support Analyst to join our FICC Spread team who work alongside the Credit and SPG Business – and are thus based on the trading floor and operate in a dynamic and fast paced trading environment.
 
This team are responsible for the support of the Production Credit and SPG (Securitized Products Group) environments and businesses and operate as part of the wider Credit and SPG support teams.  The successful candidate will be part if a global team who are located in; New York, Hong Kong, Mumbai, Houston and Buenos Aires.
  
Key responsibilities
Support the in-house trading plant, providing first level support to the business and stakeholders
Act as first point of contact to diagnose and resolve issues raised by the business
Liaise with colleagues and other teams within the IB technology group to drive enhancements to technology requested by the business.
Analyse technical issues involving messaging or application failures
Work closely with our colleagues within Application Development on production releases, functionality requests and proactive supportability requirements. 
 
 
Key skills
Experience of Supporting LINUX based Platforms – (RHEL experience is preferred)
Experience in supporting Trading Environments within CREDIT
Detailed knowledge of trading systems – Understanding the front to back trade flows through a typical trading plant
Intermediate to advanced experience in using UNIX commands on a daily basis
Previous experience in a banking environment is very desirable, as is knowledge of financial products and markets
Prior experience in a trading facing role will be advantageous
Ability to use your technical skills to investigate system flows and complex system issues affecting the trading plant. 
 
Additional information
A flexible approach to working hours is required in order to cover the trading day.  There is a rota system in place to provide on-site support normally between 07:00 and 18:30.
Weekend work is also required to cover releases or Disaster Recovery testing etc.
Out of hours support is not a part of this role although there may be occasions when team members are involved in unplanned out of hours activities e.g. datacentre issues
This role is not a PC or desktop support role. 
 
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 
 
@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran