Operations Supervisor

Job details
Here’s how the job details align with your profile.
Pay
£13.25 an hour
Job type
Permanent
Full-time
Shift and schedule
Overtime
Weekend availability
Monday to Friday

 

Location
Etruscan Street, Stoke-on-Trent ST1 5PQ
 
Benefits
Pulled from the full job description
Additional leave
Annual leave
Gym membership
On-site parking
 
Full job description
About Us:
Response Logistics are Staffordshire’s premier distribution company for pallet collections and deliveries across the UK and Ireland. Based in Stoke-on-Trent, we are proud members of a nationwide network of over 90 depots, enabling us to deliver fast, reliable service to our customers.

The Role:
We are currently seeking an experienced and proactive Operations Supervisor to join our busy team. This role plays a key part in the day-to-day running of our operations and will involve supervising a team comprising office staff, warehouse staff, and HGV drivers. Responsibilities consist of (but not limited to):

Key Responsibilities:

Supervise and support office staff, warehouse staff, and HGV drivers
Effective and efficient problem solving within the department
Identifying, monitoring and solving responsibility gaps within the department (including the willingness to step into office and warehouse roles when required to maintain continuity)
Assist Transport Managers with recruitment, disciplinary processes, and performance reviews
Ensure operational KPI’s are consistently met
Conduct staff inductions and support on-boarding processes
Monitor HGV loading times and ensure efficiency targets are maintained
Ensure drivers complete daily walk around checks
Conduct driver licence checks and assist with warehouse compliance checks
Track fleet and delivery movements as needed
Handle incoming calls from network depots, delivery points, and customers—including complaints resolution
Support the general operations function with flexibility and professionalism
Other ad hoc duties required by the Transport Managers
Working Hours:
The Operations Supervisor role is Full-time, Monday to Friday. The day would be a 9.5 hour day with a 1 hour unpaid break. The company operates between 6:00 AM and 9:00 PM, and working hours will vary within this range. Flexibility is essential to meet the needs of the business. Some very occasional Saturday work may also be required.

Salary:
The salary for this role is £13.25 per hour, with an enhanced overtime rate at £14.25 per hour.

Annual Leave Entitlement:
Annual leave entitlement is 28 days including bank holidays. 3 days are also required to be sacrificed for the Christmas period as we do not operate over Christmas.

Requirements:

Minimum of 3 years of experience in a supervisory role
Full UK Driver’s Licence
Forklift driving experience (preferred)
Why Join Us?
You’ll be joining a dedicated team in a fast-paced and supportive environment, where no two days are the same. We’re committed to excellence in logistics and providing a dependable, high-quality service to our customers across the UK and Ireland.

Employee Benefits
1/2 day additional leave with every year of service (capped at a 35 day total)
Free PureGym membership
Team events

Job Types: Full-time, Permanent

Pay: £13.25 per hour

Expected hours: 47.5 per week

Benefits:

Additional leave
Gym membership
On-site parking
Schedule:

Monday to Friday
Overtime
Weekend availability
Experience:

Supervising: 3 years (required)
Forklift: 1 year (preferred)
Work Location: In person
BECOME AN OWNER-DRIVER AND WORK FOR YOURSELF! AVERAGE EARNINGS: £70,000 – £80,000 PER YEAR. AVAILABLE ANYWHERE IN THE UK.

CONTRACT HAULAGE WORK AVAILABLE ALL YEAR ROUND FOR OWNER-DRIVERS AND FLEET OWNERS WITH RIGID OR ARTICULATED VEHICLES.

Use our free guide to apply for an operator’s licence: https://transportforum.com/viewtopic.php?t=97

We are looking for owner-drivers, fleet owners, and HGV drivers (Class 1 or 2) based anywhere in the UK and interested in taking the next step up and becoming owner-operators and transport company owners. To get started and apply for an Operator’s Licence, you need to have £8,000 which is a requirement of the UK and EU transport regulations (you won’t spend it). We can help you with the rest of the process.

BENEFITS OF BECOMING AN OWNER-OPERATOR:
– Higher earnings even with one vehicle (double in some cases for the same work)
– Be your own boss and grow your fleet
– If you are tired of driving, hire others to drive for you
– Build and sell your business later and retire

WE OFFER:
– Contract haulage work all year round for rigids and artics with your trailer or ours
– FREE assistance with your Operator’s Licence application (if you hire a TM)
– Insurance: HGV and PSV vehicles, cheapest on the market
– HGV parking and registered operating centres
– Transport manager (CPC holder) for your O-licence, no course or exam is necessary
– Trailers for hire or lease
– Financing to purchase your vehicles
– Compliance with regulations
– Unlimited consulting and office support while you are driving

HGV PARKING AVAILABLE ANYWHERE IN THE UK – FROM £50 PER WEEK.

TRANSPORT MANAGER (CPC HOLDER) AVAILABLE FOR YOUR HGV OR PSV (HAULAGE OR PASSENGER) O-LICENCE ANYWHERE IN THE UK – FROM £350 PER MONTH.

Join our Facebook groups with over 46,000 members: “Transport Managers CPC UK” and “Professional Truck Drivers UK” to network and ask questions.

Step-by-step guide to applying for an O-licence: https://transportforum.com/viewtopic.php?t=97

Call Dmitry Nade on 07833 684449 (phone and WhatsApp) or email admin@transportforum.com
8am-11pm, 7 days a week including weekends and holidays.

TRANSPORT MANAGERS WANTED – CPC HOLDER – PSV, HGV – ALL of UK – EXTERNAL PART-TIME

WE PROVIDE TRANSPORT MANAGER SERVICES ANYWHERE IN THE UK.

If you have a national or international CPC for HGV or PSV (road haulage or passenger) obtained in the UK or any EU country, earn additional income working part-time locally as an external transport manager. Use our full support and advice for operator licence applications and maintenance. We cover all of the UK, so if you are based in a different area from where this ad is posted, you can still apply.

Add yourself to the TM Map App for free at TransportForum.com/map and clients will be able to find you on a map and contact you directly without intermediaries.

TO APPLY, EMAIL YOUR CV OR JUST THE FOLLOWING 5 ANSWERS TO info@hirett.com
– Name
– Phone number
– City (not region) where you are based
– Is your CPC in road haulage (HGV) or passenger (PSV)?
– Is your CPC national or international?

GET £100 IF YOU REFER AN OPERATOR TO US: hirett.com/referrals

NEED A TRANSPORT MANAGER FOR YOUR O-LICENCE (ANYWHERE IN THE UK)?
Call Dmitry Nade on 07833 684449 (phone and WhatsApp) or email admin@transportforum.com
8am-11pm, 7 days a week including weekends and holidays.

Join our Facebook groups with over 46,000 members: “Transport Managers CPC UK” and “Professional Truck Drivers UK” to network and ask questions.

Join The Transport Forum for free – the largest transport and logistics association in the UK by far.

We have more members than all the other associations combined including the RHA and Logistics UK. It’s free and we have no membership fee. When you join, you will be able to network with other members and read our daily discussions about very useful transport topics. You can also ask any transport questions and get immediate answers. We have 2 Facebook groups, several WhatsApp groups, Reddit and a forum website. Join at the links below.

Facebook group 1
Transport Managers CPC UK
30,000 members
https://facebook.com/groups/cpc.tm

Facebook group 2
Professional Truck Drivers UK
21,000 members
https://facebook.com/groups/oo.drivers.uk

The Transport Forum website
46,000 members
https://TransportForum.com

WhatsApp groups

Transport Managers CPC UK
https://chat.whatsapp.com/H7qPFO8g3ZFB2d2GsZh63D

Professional Truck Drivers UK
https://chat.whatsapp.com/LPTXcL95iENEIeSJxJ1WFI

Bus Coach Drivers Operators UK
https://chat.whatsapp.com/Hi2PTOpjiQfHFrFlbwl12c

Announcements
https://chat.whatsapp.com/HD7kmwB74jHLirJamWAsS9

Reddit community
https://www.reddit.com/r/TransportForum

Call Dmitry Nade on 07833 684449 (phone and WhatsApp) or email admin@transportforum.com