Transport/ Journey Planner & Front Office Assistant (Dual Road)

Job details
Pay
£25,396 – £30,000 a year
Job type
Permanent
Full-time
Shift and schedule
Overtime
Weekend availability
Monday to Friday

 

Location
West Bromwich B70 0UH
 
Benefits
Pulled from the full job description
Company events
Employee discount
Flexible schedule
Free parking
 
Full job description
About the Role:
We are looking for a highly organised, reliable, and motivated individual to take on a dual role as a Transport/Journey Planner and Front Office Assistant. This is not just a planning role — you will play an equally important part in the day-to-day running of our front desk and customer service operations.

You’ll be responsible for planning and managing HGV deliveries and will be a key point of contact for customers, both in person and over the phone. You will also be expected to cover front office colleagues when needed, so flexibility and a team-first attitude are essential.

This is a high-pressure role that requires someone who thrives in a fast-paced environment and can effectively juggle multiple responsibilities. In return, you’ll gain valuable experience across both operations and customer service, with clear opportunities for growth within the business.

Key Responsibilities:

Transport & Journey Planning:

Plan, coordinate, and manage efficient HGV delivery schedules.
Ensure all legal compliance checks and paperwork for HGVs are completed and up to date.
Communicate with drivers to ensure smooth and timely deliveries.
Handle logistical issues as they arise with urgency and professionalism.
Front Office & Customer Service:

Answer incoming calls and respond to emails promptly and professionally.
Serve customers face-to-face in a friendly, helpful, and efficient manner.
Build and maintain strong relationships with new and existing customers.
Promote products to maximize sales opportunities.
Support the sales team with enquiries and process customer orders accurately.
Perform stock and price checks when required.
Reconcile your till at the end of each working day.
Ensure all customer orders are processed and prepared on time.
Cover for other front office staff when needed — this is a key part of the role.
Be proactive in identifying and developing new business opportunities.
What We’re Looking For:

Experience in transport or journey planning, especially involving HGVs.
Knowledge of HGV regulations, documentation, and route management.
Strong communication and customer service skills.
Ability to remain calm, efficient, and accurate under pressure.
A flexible team player who can switch between planning and front office duties as required.
Strong organisational skills and attention to detail.
IT literate and comfortable managing paperwork and systems.
Keen to grow within the business and take on more responsibility over time.
What We Offer:

A dynamic dual-role position with varied responsibilities.
A close-knit, supportive team environment.
Opportunities for career progression within a growing business.
Exposure to both operational logistics and front-line customer service.
To Apply:
Please submit your CV and a brief cover letter explaining why you’re suited to this dual role. We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: £25,396.00-£30,000.00 per year

Benefits:

Company events
Employee discount
Free parking
Schedule:

Monday to Friday
Overtime
Weekend availability
Application question(s):

Do you have experience planning and managing HGV deliveries?
Are you familiar with HGV compliance requirements and regulations?
Have you previously worked in a customer-facing/front office or reception role?
an you describe your level of proficiency with Microsoft Office and/or transport planning systems?
Are you comfortable managing multiple tasks in a fast-paced environment?
Do you have experience handling logistical issues and communicating with drivers in real-time?
Are you available to work flexible hours and cover for front office colleagues when required?
What is your notice period or availability to start?
Please briefly describe your experience (if any) in both logistics and customer service.
Why are you interested in this dual-role position, and what makes you a good fit?
Language:

English (preferred)
Work Location: In person
 

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