NICHOLAS GIBSON

Telephone: 07421 004 818 (Mobile)                                                                                Email: nickgibson1981@hotmail.com

PROFESSIONAL PROFILE

Approachable, hard-working, friendly individual who thrives on being set challenges and solving problems. Willing to go the extra mile and committed to giving a high standard of interaction and service.

Excellent experience in customer service, delivery driving, logistics, map reading, using various onboard-tech and completing vehicle checks. Confident driver,  able to work flexible hours,  can start work within a week.

ADR license which includes these classes 2, 3, 4,1 4.2 4.3, 5.1 5.2, 6.1 6.2, 8 and 9       passed – 23rd November 2023

KEY ACHIEVEMENTS:

•          Passed class C driving license expanding  knowledge of business operations and the deliveries infrastructure whilst driving for companies such as Tesco and Waitrose.

•          Project managing and coordinating multiple persons/skills across large geographical areas and levels of experience.  For example, the setting up of 75 home workers within two weeks of the forced office closure of Thomas Cook staff.  In delivering the project I enabled those staff to have the opportunity to continue to earn an income rather than be out of employment.

•          Successfully completing an email migration for 80 people over 3 months.  This required working with staff with varying levels of computer knowledge and required excellent communication skills to enable staff to complete their migration tasks successfully. This required many long hours, significant logistical planning to successfully deliver the migration in the required time scales.

•          I introduced a deposit system for equipment to ensure that cost of equipment loaned to agent staff could be         recovered when home workers (agents) chose to leave the company.  The deposit system enabled the company to reclaim 90% of the cost of the equipment issued to staff.

CAREER SUMMARY

Headlam PLC   Delivery Driver                                                                                  October 2024 – Present

•           Delivering flooring based products around west and central London

•                      Liaising with customers on when they will receive their products.

•                      Driving an 18 foot DAF.

GC Distributions      Delivery driver                                                                                        May 2022 – October 2024

•           Class 2 lorry driver

•           Delivering goods across London and Essex

•           Daily vehicle checks to ensure lorry is roadworthy.

•           Liaising with customers and transport managers.

•           Logging appropriate paperwork for defective goods.

•           Follow health and safety for strapping load,   unloading and loading goods.

•           Use PDA   to check logs and routes, scan freight.

•           Check PDA regularly to see if collections are needed in the area

Waitrose       Delivery Driver                                                                                                 October 2021 – May 2022

•           Check the van is road legal.

•           Loading the deliveries onto the van in delivery order taking into account frozen and chilled products.

•           Following a delivery route and schedule.

•           Liaising with customers on deliveries, product substitutions and returns.

•           Ensure the van was refuelled for the next driver.

•           Return of unwanted substitutes from customers deliveries; and

•           Liaising with managers and colleagues about covering extra shifts and staff sickness.

Tesco Delivery Driver                                                                                                 July 2021 – September 2021

•           Check the van is road legal.

•           Loading the deliveries onto the van in delivery order taking into account frozen and chilled products.

•           Following a delivery route and schedule.

•           Liaising with customers on deliveries, product substitutions and returns; and

•           Ensure the van was refuelled for the next driver.

Your Holiday Booking LTD    Software Engineer                                                     October 2016 – December 2021

Helpdesk support.

Scheduling homeworkers remotely, installing software and testing to ensure its smooth running.

Sourcing hardware across providers and finding fair priced alternatives.

Being proactive to identify support issues/technology issues and working with executive management to find solutions.

Liaising with internal departments ensuring the relevant IT infrastructure is in place.

Coordinating the preparation and rollout of company presentations at trade events within the UK and Continental Europe.

Developing client relationships with the home workers, hardware and software providers

Vertical Systems LTD  Senior Field Engineer                                                              2006 – October 2016

Coordinating all home workers needs and their instalments of IT hardware and phone lines.

Performing testing on existing infrastructure, repairing issues as and when they occurred.

Helpdesk activities: resolving IT and general software issues using teams, MS software emails etc.

Coordinated roll outs of software, scheduling all the release times, upgrades, distributing any hardware

Taking ownership of any system failures/issues and coordinating the wider team to help provide the necessary support to the home workers to ensure speedy resolutions.

Vertical Systems LTD Field Engineer                                                                           June 1999 – 2006

Servicing holiday sales representatives from national holiday providers (Thomas Cook Mid Counties, Freedom Travel Group), whose offices were home based.

Meeting clients and installing their IT hardware and phone lines.

Performing testing on existing infrastructure and repairing issues as and when they occurred.

Providing software, training to customers get to grips with the new tools.

Resolving any questions that may have arisen from the new software installed.

QUALIFICATIONS

Driving qualifications

Class C driving license including CPC card, digital tachograph card

Clean Driving License (Experience driving a range of vehicles including commercial vehicles with a regular and extended wheelbase)

ADR license which includes these classes 2, 3, 4,1 4.2 4.3, 5.1 5.2, 6.1 6.2, 8 and 9       passed – 23rd November 2023

IT Qualifications

MCSE NT Workstation

NVQ – Information Technology

GCSEs – Science, Maths

Including Science & Mathematics

INTERESTS

Golf, Cycling, Hiking,  Kick boxing, live music and spending time with my family.